Questions,
answered properly.

No, and you never will. The estimator gives you the number first and asks who you are afterwards, only if you want a site visit or a copy by email. That is deliberate and it is not going to change.

Yes, and there is no obligation attached to it. It takes about twenty minutes. Most people are not home for it — we measure, we look at access, and we send you the confirmed price.

Earlier than feels necessary. The eight weeks before Thanksgiving are the whole season, and there is a point every autumn where we simply run out of days. Booking in August costs nothing and holds you a week.

It is not a fixed-term offer, so there is no date it expires — but it is not frozen either. The figure comes from our prices on the day you asked, and those move between seasons. If you open an estimate we emailed you, it is worked out again from the prices of the day, so it may not match the number you remember. Either way it is confirmed at the free site visit before anything is booked.

Because weather moves things, and we would rather hold a week we can keep than promise a Tuesday we cannot. The day gets confirmed closer to the time, and you can move it after that if you need to.

Tell us and we come out. On lights we supplied, that is included — there is no call-out charge and no conversation about who pays. On lights you brought us, we will always get you lit again, but a replacement part is priced before we fit it.

Fully, and we will show you the certificate without being asked. We are firefighters; working at height with the right equipment is not a side of this we improvise.

Call us. Weather damage in season is what the December service is for.